Virtual.Offis - Instant Infrastructure

Virtual.Offis works with systems integrators, application service providers and application developers to provide the required solutions for customers. There is a clear delineation of roles and responsibilities, with our partner managing the functional aspects of the application. We work cooperatively on major upgrades and patches to the operating system services like the .NET framework and database engines.

Our sales channel is our partners. We support them by providing development servers, the TryB4Ubuy program and quality service. We help them win new business and in turn we win business.

Virtual.Offis has in place strong relationships with the “best in breed” suppliers of hardware and software services like; IBM, Microsoft and CISCO Systems.

TOP

Virtual.Offis’ primary data centre is a Utility Grade facility with dual phase un-interruptible power supply, redundant mains, battery backup and diesel generators, electrical fault, ionisation, fire and smoke detection.

The primary data centre is conveniently located only minutes from Sydney’s CBD in the City West building in Pyrmont. Purpose built in 1990 as a digital data and satellite broadcast centre for Galaxy Television, the building has been designed with the necessary physical infrastructure and power systems to support utility grade data centre operations.

The City West building is now owned and occupied by UBI World TV and remains the centre for Satellite TV broadcasting in Australia. UBI World TV are also major shareholder in Virtual.Offis.

TOP

Virtual.Offis’ main Network Operations Centre is a 24 hour, 365 day, lights on and lights off secure facilities with the following features:

A redundant Multistack environmental control system ensures the rack room is kept at a constant 19ºC (+/- 2º) and regulates room temperature and humidity providing a cool, static free operating environment.
The entire building is protected by a redundant TYHCON uninterruptible power supply which includes:

Dual phase mains into the building
Filtered and UPS on two circuits to every rack (2 x 200KVa)
Redundant diesel generators on the roof with 20,000L of diesel

24 hour VESDA Fire and smoke detection system
19” Rack mounting in secure Glass House environment
Tiled raised steel and concrete access flooring

Physical security measures include;

24 x 7 security guards on site
CCTV surveillance throughout the building
Proximity readers and electronic passes restrict access to sensitive areas.
Virtual.Offis personnel escort all visitors to the facility.

Virtual.Offis has a second data centre located on the north shore of Sydney which also has interruptible power supply, redundant mains, battery backup and diesel generators, electrical fault, ionisation, fire and smoke detection.

TOP

Virtual.Offis provides IBM System I and System X servers, Operating System installation and maintenance, backup routine with retention cycles, premium service 24 x 7 system real-time monitoring and alert response support.

Virtual.Offis hosting solutions include the following Managed Services as standard for a flat monthly hosting fee:

- Operating system maintenance, service pack updates and scheduled patching.
- 24 x 7 system monitoring (CPU, HDD & NIC) and alert response. Virtual.Offis technicians are alerted to a problem, respond accordingly and can have it fixed before the customer is even aware of it.

Standard alerts are activated for:
-    CPU usage at 90% for 5 Min.
-    Memory usage at 90% for 5 Min.
-    Disk space at 80%, 90% and 95%
-    Server On-line / Off-line
-    Web site up / down with ServersAlive
-    IIS service Stop / Start
-    Monitored SQL Stop / Start
-    Event log tracking for policy changes

Daily differential & full weekly backups to the central tape library with offsite storage.
Remote control and secure file transfer via Tivoli IT Management Console
Basic protection behind CISCO firewalls prevent common attacks such as denial of service (DoS) and synch attacks.
The firewalls are in stateful failover mode for high availability.
Disaster recovery and system replication for automated failover.
Server clustering, server load balancing and geographical load balancing.
IBM hardware with redundant power supplies, hard drives and standby hardware
Real time virus scanning with Norton and virus definition updates.
Vulnerability management via a secure portal with links to remediation databases.
Change management is managed via written authorisation. Customer requested changes may be made over the phone and we will request a confirmation by email.
Network Configuration changes are managed and tracked via Device Expert

Virtual.Offis provides Managed Exchange email services with Calendar, Contacts, Tasks, Notes, Anti Virus, Anti SPAM, Web access, Public Folders and MAPI.

Virtual.Offis offers a number of domain name services from AUNic, NetRegistry, MelbourneIT and Network Solutions. SSL certificate encryption keys are sourced from VeriSign. Virtual.Offis can provide installation and testing of certificates.

Operational activities include application monitoring,, database administration, help-desk support, change management and disaster recovery planning and testing.

TOP

CRAIG ALLEN , CEO & Co-founder
Craig has been managing Offis Pty Ltd since 1997, having been a co-founder of the company. He has a BSc (Computer Science) and has completed Business Administration studies run by the Darden Graduate School of Business Administration, University of Virginia.

From 1986 to 1998, Mr. Allen worked for IBM in Australia, USA and Asia in a variety of technical, product management and marketing roles.

Prior to this he worked in the EDP Department of Wardleys Australia (part of the Hong Kong Bank) and IDG Communications (publisher of various IT magazines).

RON WISE , Executive Director
Ron completed his PhD in Biochemistry at the University of Western Australia before spending four years in the United States where he was the Post Doctoral Fellow, first at Florida State University and then at Stanford University California.

He commenced his business life in Western Australia by forming an oil and gas exploration company, which located substantial gas reserves in the Perth basin and these reserves still supply the City of Perth. Ron is also a Chairman of Cape Range Ltd a company listed on the ASX, and directed its activities to technology investment, initially in the field of renewable energy developed by Exergy Inc, a US Corporation., non-executive Chairman of Planar Semi Conductor Inc. a New York based manufacturer of precision semiconductor process equipment.

TOP