Operations
We can provide you with IBM I and System X servers, Operating System installation and maintenance, backup routine with retention cycles, premium service, 24 x 7 system real-time monitoring and alert response support.
Our hosting solutions include the following Managed Services as standard for a flat monthly hosting fee:
- Operating system maintenance, service pack updates and scheduled patching.
- 24 x 7 system monitoring (CPU, HDD &NIC) and alert response. Virtual.Offis technicians are alerted to a problem, respond accordingly and can have it fixed before it affects our customers.
Standard alerts are activated for:
- CPU usage at 90% for 5 Min.
- Memory usage at 90% for 5 Min.
- Disk space at 80%, 90% and 95%
- Server On-line / Off-line
- Web site up / down with ServersAlive
- IIS service Stop / Start
- Monitored SQL Stop / Start
- Event log tracking for policy changes
- Daily differential &full weekly backups to disk then to the central tape library with offsite storage.
- Remote control and secure file transfer via Tivoli IT Management Console
- Basic protection behind Cisco firewalls prevent common attacks such as denial of service (DoS) and synch attacks.
- The firewalls are in stateful failover mode for high availability.
- Disaster recovery and system replication for automated failover.
- Server clustering, server load balancing and geographical load balancing.
- IBM hardware with redundant power supplies, hard drives and standby hardware
- Real time virus scanning with Norton and virus definition updates.
- Vulnerability management via a secure portal with links to remediation databases.
- Change management is managed via written authorisation. Customer requested changes may be made over the phone and we will request a confirmation by email.
- Network Configuration changes are managed and tracked via Device Expert
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We provide managed Exchange email services, offer a number of domain name services and SSL certificate encryption keys are sourced from VeriSign. Installation and testing of the certification can be undertaken for you by our team.