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Case Study

Tribal DDB: A One-to-One Relationship

Cloud Managed Services, Managed Virtualisation

Ferdinand Haratua
Technical Director
Tribal DDB

When you have an issue, it reveals a lot about the hosting company you work with.

Ferdinand Haratua—Technical Director for interactive digital agency Tribal DDB—knows only too well how important good web hosting is when running digital campaigns for some of the biggest brands in Australia. When problems arise, the success or failure of a major account can hang on the response of the hosting provider. When things run well, everything is fine. But if problems arise, the relationship can hit difficulties.

"[Offis] don't see me as a ticket number. They see me as a person." Ferdinand has confidence that he only has to pick up the phone and Offis will attach the same level of importance and urgency to any problem as he does. This one-to-one relationship means that the Offis team know everyone on the Tribal DDB technical team. This is a true business partnership.

"[Offis] is big enough to work with but small enough to be personable."

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